Confident young woman smiling.

Join us and become part of an international company that operates in more than 100 countries and is changing the lives of people around the world.

We work in two ways - directly with the individuals whose lives we affect, and with the governments and partners with whom we work for greater change in the longer term. 

You will be encouraged to continue to focus on your personal and professional development through training, coaching during the work process and individual education. We offer flexible working hours and various other benefits.

We want the British Council to provide an inclusive work environment. We are working to create opportunities and reduce barriers for all, especially for disadvantaged and under-represented groups. We actively strive to ensure that our processes, which are part of recruitment procedures, employee appraisals and payroll policy, do not discriminate and ensure fair conditions for career advancement and retention in all of our centers.

Organizátoři zkoušek

The British Council in Prague is looking for part-time jobs to work on internationally recognized exams. You will be part of a wider exam team that will be in charge of organizing exams in different places. You will work with British Council exam staff, other exam organizers and local staff. Your task will be to ensure a smooth testing process. 

More information about the post and how to apply can be found  here

Contact Centre Operation Manager EU

Role Purpose: To improve the quality of exam customer experiences by acting as the day-to-day relationship manager and contact point of the Exams outsourced contact centre hub.

The post holder will be line managed by EU Regional Customer Service Manager and will relationship manage an outsourced Contact Centre which will handle calls, emails and social media interactions for Exams in Austria, Belgium, Croatia, Germany, Lithuania, Slovenia (with a view to expanding the portfolio of geographies serviced) to provide a high level of customer service and experience for British Council customers and clients.

EU Customer Service Strategy aims to move towards centralising our contact centres into hubs across the region to enable us to improve our customer service by standardising our services across the region which will result in improved efficiency and quality.

Find all the details and apply by clicking HERE.

Closing Date: Friday, 13 May 2022, applications will close at 19:29 UK time

Teaching Operations Assistant (full time, definite for two years)

Job Aim: To provide coordination and logistical support to ensure the smooth running of the teaching operation.

More information about the post and about how to apply is to be found here

Starting date: June 2022 

Deadline for applications: Sunday 22 May 2022