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Join us to be part of an international organisation that works in more than 100 countries and changes lives around the world.  

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term. 

You will be encouraged to pursue your personal and professional development via training, on-the-job-coaching and individual study. 

We want the British Council to be an inclusive place to work. We aim to create opportunities and reduce barriers for everyone, particularly under-represented groups. We are committed to making sure there is no unjustified discrimination in our processes for recruitment and selection, performance management and pay, and that promotion and retention is fairly granted across all our operations. 

Venue staff

The British Council in Prague would like to hear from people interested in hourly-paid work to help us with the organisation of internationally recognised exams. You will be part of a wider team of venue staff expected to support the delivery of a variety of tests in various locations. You will be required to work very closely with the British Council Examinations Services staff, other venue staff and venue service providers to ensure the tests run smoothly and that all assigned test day duties and standards are met. 

More information about the post and how to apply can be found here

Contact Centre Operation Manager EU

Role Purpose: To improve the quality of exam customer experiences by acting as the day-to-day relationship manager and contact point of the Exams outsourced contact centre hub.

The post holder will be line managed by EU Regional Customer Service Manager and will relationship manage an outsourced Contact Centre which will handle calls, emails and social media interactions for Exams in Austria, Belgium, Croatia, Germany, Lithuania, Slovenia (with a view to expanding the portfolio of geographies serviced) to provide a high level of customer service and experience for British Council customers and clients.

EU Customer Service Strategy aims to move towards centralising our contact centres into hubs across the region to enable us to improve our customer service by standardising our services across the region which will result in improved efficiency and quality.

Find all the details and apply by clicking HERE.

Closing Date: Friday, 13 May 2022, applications will close at 19:29 UK time

Teaching Operations Assistant (full time, definite for two years)

Job Aim: To provide coordination and logistical support to ensure the smooth running of the teaching operation.

More information about the post and about how to apply is to be found here

Starting date: June 2022 

Deadline for applications: Sunday 22 May 2022