Cancellation of the Course

Once you have registered for a course the following cancellation policy applies:

  • If we receive a written request before the first lesson has taken place, you can receive a refund minus an administration fee of 500 CZK or you can keep a credit for the full amount.
  • If we receive a written request before the third lesson of the course, you can receive a refund minus an admin fee of 1,500 CZK and minus the price of the lessons taught. Or you can keep a credit equal to the value of the remainder of the course minus the price of the lessons taught. The credit must be used in the following term.
  • If, before 50% of the course has taken place, we receive a written notification supported by a doctor's note that you are unfit to continue to attend the rest of the course, you will then receive a refund equal to the value of the remainder of the course minus an administration fee of 500 CZK or you can keep a credit equal to the value of the remainder of the course. 

The refund or credit will be provided only upon receiving the original British Council receipt attached to your written request.

Refunds can only be paid by bank transfer; please attach your bank account details to your written request.

We regret that we are not able to offer credits for cancellations due to changes in school time table or trips abroad.