Last updated: 13 April 2022

How can I contact Customer Service?

If you have any questions or requests please feel free to contact us by e-mail, phone or submitting an online message. You can find all of our contact details here. 

Or you can visit us, our office is now open Monday to Thursday from 8.00 am to 18.00 pm, Fridays 8.00 am to 17.00 pm and Saturdays 9.00 am to 13.00 pm.

How will English courses for adults and young learners be delivered from April 2022?

Currently all of our adult and young learner courses are face-to-face.

What safety measures are in place in classrooms and on the premises?

Your health is our priority and we have implemented the following procedures, following government guidelines, to ensure the teaching centre is as safe as possible for students and our staff: 

  • Hand sanitizer will be available at entrance/exit to the Teaching Centre
  • Break times will be staggered to minimise contact between groups of students
  • Classrooms will be cleaned regularly throughout the day
  • Toilets and frequently touched surfaces will be cleaned regularly
  • We ask that students adhere to current recommended social distancing guidelines.
  • Children will be encouraged to wash their hands with soap and water on arrival and at break time
  • Children will be reminded about social distancing requirements on arrival, during class and at break time
  • To control the number of people on the premises we ask all parents to wait outside and not enter the premises
  • Students can enter the premises 10 minutes before their class is due to start and should go straight to their classroom

Please refer to our Health and Safety page for further details.

How can I register for an English course?

Registering for a course with the British Council has never been easier. Please see our step by step registration instructions on the following links:

Register for a course – adults (18+)

Register for a course – Learning Time with Timmy (4-7 year olds) 

Register for a course - Primary Plus (7-11 year olds)

Register for a course – Secondary Plus (11 to 17 years old)

What will happen if face-to-face English courses are suspended again?

We are drawing on the expertise of our wide network of teaching centres across the world to offer a virtual classroom experience that has already proven to be effective.

Virtual lessons for adults are like any other classroom lessons at the British Council. You will practise your speaking and writing with your teacher and classmates in real time and do pair and group work. Of course, just like in any other lesson, you will also practise your listening and reading skills, and learn lots of new language. The difference is that it will be delivered via Zoom: user-friendly web-conferencing software.

Virtual lessons for young learners are designed to cover the same language skills and deliver the same progress as regular classes. Virtual classrooms include live lessons with the teacher and self-study activities to be completed online before and after each live lesson. We are committed to ensuring that all children can study in a safe and supportive environment and our platform incorporates a number of features designed to keep children safe while they are online.

I cannot open or use my https://learning-hub.english.britishcouncil.org/ account, what should I do?

  • check the quality of your internet connection
  • use Google Chrome explorer
  • do not use a tablet or a mobile phone 
  • check the Student and Parent guide using Zoom for virtual classes  
  • contact us at info@britishcouncil.cz