Last updated: 11 March 2022
Covid-19: Exams FAQs
Are there any changes in the delivery of exams in terms of the new government regulations?
Please check the current exam schedule here:
Do I need to have a negative Covid test before the exam date?
As per new governmental annoucements that are appliable from 9 February 2022, candidates no longer need to provide a proof of vaccination, recovered illness or a negative Covid test.
Is it safe for me to take an English test with the British Council? // I am enrolled for an exam session – what health / protection measures do you have in place?
The health of our test takers and staff is our priority. Before we open any test centre:
- We ensure that we are following all local government safety guidelines as well as those of the British Council.
- We brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test takers.
We have put the following measures in place to make our test centres as safe as possible:
- Test venues will be cleaned thoroughly prior to each test session.
- In the case of computer-delivered tests all equipment will be sanitised prior to each session.
- Our staff will be wearing respirators and they get tested regularly.
- You will be required to wear a mask in all common areas and maintain a two-metre physical distance at all times.
- If you would like to, you may also wear latex gloves although this is not required.
- We will provide sanitisers throughout the test venue and we ask that all test takers use them regularly or wash their hands to help ensure a safe environment.
- We will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.
Where will I receive my exam timetable?
Before your exam, you will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). Due to the current situation, we usually send out invitations on Monday before the exam. If you do not receive any communication three days before the exam, please contact us immediately.
You will also receive a message from the test centre outlining the safety measures and requirements for the test day
My exam has been suspended. Can I transfer my registration to another date?
Yes, this is possible for most exams including IELTS and Cambridge English. Please check the registration page for details of available sessions.
If you registered for your exam directly with an awarding body, please follow their guidelines.
My exam has been suspended and I have been transferred to another date. Can I change my option now?
Please note that you can ask for a one-off transfer at no cost to a new session that falls on a date before the end of July 2021.
If you were consulted about the new test date and agreed to it at the time of consultation you are not eligible for a transfer free of cost. You will need to contact your centre, providing a valid reason for the request and if accepted you may be charged a small fee for the transfer. This is a standard procedure for regular transfers.
I registered for an exam through one of your partners. How can I transfer to another date?
Please contact the test centre you registered with to transfer your test date.
When and how will I receive my exam results?
Your exam results will be processed as normal for all exams that took place before the suspension.
You can access your results for IELTS through your profile on the IELTS Candidate Portal
If you have taken a computer-delivered test you can find your results here.
Results for Cambridge English exams are available on the Cambridge English website
You can preview your IELTS test results on the Test Taker Portal - 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.
IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.
Cambridge English exam results are available for four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.
We are not able to provide test results over the phone, by email or fax for security reasons.
Will test results be issued by deadlines?
The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results. However, due to the difficult situation across all countries, results might be delayed and Cambridge has extended results windows to 6-9 weeks after the exam date. Similarly, we might receive certificates later than usual.
Your office is closed to the public. How can I receive my test certificate?
Our offices are currently open.
Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results.
Will you be organising additional sessions for Cambridge English exams in the future?
We have scheduled new sessions to meet the needs of both our individual candidates and the schools/institutions that register candidates with us.
Please keep checking our website for up to date information about the exam session calendar.
Can you send a message to my university confirming that my exam was cancelled?
If you were registered for a Cambridge English or IELTS exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to firstname.lastname@example.org with details of your test and where you would like the information to be sent to.
How can I contact Customer Service?
You will find the contact details and opening hours here.
Do I need to wear respirators at your premises?
As per governmental regulations, from 14 March it's no longer mandatory to wear a face mask during the exam.
Is there any limit on the number of customers inside your exam premises?
Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.
Do you provide gloves and disinfecting hand gel?
We will have hand sanitisers located at different points at the test venue. We will also ensure that there is liquid soap in the bathrooms so that test takers can wash their hands.
We will not be providing masks, but test takers will be required to bring their own on the test day.
We will not be providing latex gloves. You can bring your own but they are not mandatory.
What if I need my certificate for Matura exam?
According to the information provided by the Ministry of Education, Statements of Result can be used as a provisional substitute of a certificate for your matura application. Your Statement of Result needs to be stamped and signed by your exam centre - please contact us at email@example.com and we will provide it for you.